In real time
You find out when it happens, not when someone thinks of it.
04
Alerts and notifications
The right information, to the right person, at the moment it matters. Your systems let you know instead of waiting to be checked.
Your systems tell you, so you no longer have to watch
A registration comes in, a payment fails, stock runs low, a deadline approaches. The information already exists somewhere; the problem is that someone has to remember to go and look for it.
We flip that around: the information comes to you, when it matters, and only to the people it concerns.
What we set up most often
- real-time notifications when something happens: a new request, a payment, an error;
- deadline and appointment reminders;
- reports sent automatically, every morning or every week;
- threshold monitoring: stock, deadlines, sensors, anomalies.
Through the channel that suits you
- email: for detailed notifications and reports;
- text message: for urgent matters, even away from a computer;
- Slack, Teams or Discord: right in the channel of the team concerned;
- phone notification: in your mobile app, if you have one.
The same event can go through several channels depending on how important it is. These notifications often rely on data moving between your systems; see also Migration and synchronization.
What it changes
The right information, without looking for it
To the right person
Each notification goes to the person who can act, and to them alone.
Nothing forgotten
Deadlines, renewals and appointments are brought to mind in time.
Ready-made reports
The useful figures land in your inbox, with no compiling.
How it works
From signal to notification
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Step 1
Events
What truly deserves an alert, and what can wait for a summary.
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Step 2
Recipients
Who needs to be told, through which channel, and at what time of day.
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Step 3
Connection
Linking up with your systems, tested with real cases.
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Step 4
Fine-tuning
After a few weeks, we adjust the volume so every notification counts.
“The best alert is the one that arrives before you have to go looking for the problem.”
Questions
What we’re often asked
Will we be buried in notifications?
No, that’s exactly what we avoid. Urgent notifications go out right away; the rest is grouped into a summary. And we fine-tune after a few weeks of use.
Can we connect software we don’t control?
Often, yes: through its API, through webhooks, through the emails it already sends or through its export files. We check the options before proposing a solution.
Are text messages expensive?
Messages are billed per use by the provider, per message. For most notifications, email, Slack, Teams or Discord are enough, and text messages are kept for urgent matters.
What if the alert system itself fails?
Every notification is recorded in a log, and the system monitors itself: if a notification doesn’t go out, someone is told.